Troubleshooting & FAQs

Quick Help Center

Whether you’re stuck on a step, facing a technical hiccup, or just need clarity, this page gives you quick, structured solutions so you can get back to progress.

Step-by-Step Fixes for Common Issues

Use these self-guided troubleshooting walkthroughs to solve the most common Splitifi issues without needing support.

• I can’t log in to my account
• My attorney can’t access my shared files
• I’m not receiving notification emails
• My financial data isn’t syncing (Plaid)
• My uploaded documents aren’t appearing
• I accidentally deleted a timeline event

Your Questions, Answered Clearly

Frequently asked questions

These are the most common questions we receive from individuals, attorneys, and professionals using Splitifi. If you’re wondering about access, features, or functionality — start here.

How do I reset my password?

Click "Forgot Password" on the login screen. You'll receive an email with instructions to reset securely.

Why didn't I receive a verification email?

Check your spam or promotions folder. If it's not there, request a new one from the login screen.

What should I do if documents aren't uploading?

Ensure your file size is under 50MB, file type is supported (PDF, JPG, PNG), and your internet connection is stable.

Can I undo something I deleted by mistake?

In most cases yes - use the Activity Log to restore deleted events or uploads within 7 days.

Why can't my attorney view what I shared?

They must log in using the email you invited and accept your case invitation. You can re-send access from your Case Settings

Still Need Help?

If you’ve tried the steps above and still need assistance, reach out to our Support Team directly.